Basic users can set up their assistant to respond from an email address configured in their email settings. The email address will have the domain “@help247.ai”.

Using a custom domain

Plus subscribers also use their own domain name (for example: [email protected]) as long as they use one of the following email providers: Google, Microsoft, or Apple.

There are a few steps to setting up an email with your own domain name that works with heyLibby.

1. Have the customer create the email in their own system. In most cases, this should be a new email address. (Note it should not be an email that the customer plans to respond to outside of heyLibby.)
2. Send an email to [email protected] with “Custom Email Domain Request” in the subject and include the following information about the customer:
   1. Customer’s email (this should be the email used for their account.)
   2. The email the customer wants heyLibby to respond on behalf of (for example, “[email protected])
   3. The email provider (Google, Microsoft, or Apple).
3. Once you provide this, a member of the heyLibby team will engage the customer and cc you re: steps they need to take. (It takes only a few minutes on the customer side to set up the forwarding on their system.)