Overview

You can now define simple to complex scenarios that heyLibby can handle throughout the course of a conversation.

The Scenario Builder in heyLibby allows you to define structured workflows that your AI assistant can follow, integrating seamlessly with your business systems. With Scenarios, heyLibby can:

• Retrieve appointment availability
• Schedule, reschedule, or cancel appointments
• Look up customer details in your CRM, POS or other tool
• Automate customer interactions based on specific needs
• and more!

Availability

Right now, Scenario Builder is available for phone calls. We will soon extend support to chat, followed by email and text.

Pre-requisites

To access the Scenario Builder feature, you must:

• Be on the Plus Plan
• Have access to the heyLibby portal

What are scenarios?

Scenarios define a set of structured steps that heyLibby follows when interacting with customers. These steps allow the assistant to handle various tasks efficiently by following a defined logic.

For example, if a customer asks to book an appointment, heyLibby can:

1. Gather details required to book the appointment, like requested date, name, and phone number
2. Check appointment availability via your scheduling system
3. Offer available slots