Plus users can have their assistant respond via text. To turn this on for a customer, heyLibby needs to first engage with the wireless carriers to get texting approved. This process usually takes about 2 weeks.

Note this process is for US and Canada-based customers. If you would like texting for a different country, let us know and we can share that specific process.

To start the approval process for a customer, do the following steps:

  1. Make sure the customer’s heyLibby phone number is set to the one they want. For example, they may want to choose a different area code first. You can do this via the customer’s phone and text settings.

  2. Send an email to [email protected] with “Texting Request” in the subject and include the following information about the customer:

    1. Email (this should be the email used for their account.)
    2. Legal business name
    3. Physical address
    4. Business type (LLC, C-Corp, sole proprietor, etc.)
    5. Main contact’s name, title, and phone number
    6. The EIN or Business Number (for an incorporated business), or the person’s Social Security or Social Insurance number (for a sole proprietor.)
    7. Confirm that you’ve chosen the heyLibby phone number you want to use. (the one on this page: https://www.heylibby.ai/settings/phone-text)

    Note for security, heyLibby will delete the email with the information above once we process it.

  3. Keep your customer informed re: the estimated wait time (2 weeks).

  4. You will receive a notification once texting is set up for the customer. In rare cases, additional information may be required, and heyLibby will engage you if that happens. Once we notify you, you can let your customer know.